Shipping & Returns

Shipping

How much is shipping?

Enjoy free UK delivery on orders over £50, with a delivery charge of £3.29 on orders below this amount. Most UK orders are sent using a Royal Mail 24 tracked service.

For international orders, delivery is free on orders over £100, with a £9.95 delivery charge on orders below this amount.

All cigars, whisky and accessories from Bourbon Blackpool are sent using a tracked delivery service, so you can follow your order from dispatch to delivery.

Where do we deliver?

We currently deliver throughout the United Kingdom and to selected international destinations.

If you have any questions about delivery to a specific country or location, please get in touch and our team will be happy to help.

Dispatch times

We aim to dispatch all orders within 1 business day of payment being confirmed.

Orders placed on weekends or bank holidays will be dispatched on the next working day.

Delivery times

Once your order has been dispatched, standard UK delivery typically takes 1–2 business days. Please allow a little extra time during busy periods, such as Christmas.

We use Royal Mail 24 for most UK orders.

International delivery usually takes 7–14 working days, depending on the destination country and local customs procedures.

Please note that international customers are responsible for any customs duties, import taxes, or VAT that may apply to their order.

Tracked delivery

All orders are sent using a tracked delivery service. Once your order has been dispatched, you’ll receive a tracking number by email, allowing you to follow your delivery every step of the way.

international Orders

International orders are UK VAT exempt, and the VAT amount will be automatically deducted at checkout once a valid international delivery address has been entered.

Any applicable charges, taxes, or deductions will be clearly displayed in your basket before you complete your purchase.

What if I'm not in when my order arrives?

If no one is available to receive your delivery, the courier will leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot.

As tobacco products are age-restricted, a signature and/or valid photo ID may be required upon delivery to verify the recipient’s age.

Returns & Refunds

Can I return cigars?

Due to the nature of tobacco products, we are unable to accept returns on cigars or other tobacco items once they have been opened or removed from their original packaging.

This does not affect your statutory rights.

Damaged or incorrect orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include your order number and clear photographs of the issue. We’ll review your request promptly and, where appropriate, arrange either a replacement or a full refund.

Accessories & non-tobacco items

Unused accessories, including humidors, cutters and lighters, may be returned within 90 days of receipt, provided they remain unused and in their original, unopened packaging.

Please contact us before returning any items so we can advise you on the next steps. If you need assistance, you can also call us on 01253 342308 (option 3).

Refunds

Once your return has been approved and received, your refund will be issued to the original payment method within 5–10 business days.

You’ll receive an email confirmation as soon as your refund has been processed.

How to start a return

To start a return, please contact us with your order number and the reason for your return.

Once we’ve reviewed your request, we’ll provide you with clear instructions on how to proceed.

Contact Us

If you have any questions about your order, delivery, or our returns policy, please visit our Contact page. Our team will be happy to assist you.